Information Technology Infrastructure Library, abbreviated ITIL, has been developed as a reference framework for organizing the management processes within an ICT organization. ITIL is not a method or a model, but rather a series of best practices (the best practical solutions) and concepts. The result of process implementation using ITIL is comparable to the ISO 9000 regulation in the non-ICT sector, in which all parts of the organization are described and in a certain hierarchy in terms of competence / responsibility are arranged.
Willem Brinkman is an ICT Professional
You are convinced that your organization benefits from process-based work, but how do you approach that? Where are you now? Where should it go? What are the pitfalls? Especially if the 4K model also comes around the corner? All questions you want answers to as a director before you make the decision to continue.
He is your ITSM Consultant
IT Service Management (abbreviated ITSM) is the challenge of the moment! How do you organize processes, people and products into one effective Service organization? Discussing the challenges you face. That is interesting. Just exchange the thoughts and make the link between your business and how it can be supported from a different perspective. Willem listens, asks questions, analyzes and gives back. Looks from a different perspective. What are your objectives, what do you want to achieve and when? He gives you his analysis and look at the whole. Do you like it and do you add what you are looking for? Then we continue together!
He is your Quarterman and / or Change Manager
Willem knows that every 'strange duck' in your organization causes unrest. Because of his communicatively strong, open personality, he quickly establishes new contacts that naturally create his network. With his enthusiastic and positive attitude he knows how to inspire people, creating support for a joint goal. In this role he knows how to get information in this way that otherwise does not come to the table.
He is your ITIL Process Manager
Willem's specialism are a large number of ITIL processes. Software Asset & Configuration Management in combination with Service Catalog Management in particular is the foundation for your organization. His passion for perfection makes practice and theory a whole! With a set of standard ITIL processes and a data model, tailored to your organization, he brings to the table what disrupts your business processes so that you can start the transition to improvement and change. With a small team of specialists, he then implements the data model in a management tool of his choice.
He is your Project Manager
Every assignment is seen by Willem as a project. For example, he has been successfully designing and implementing ITIL processes for years with the aim of making the Service (ITSM) more reliable and predictable. He also participates in implementation processes such as management tools (HP ServiceDesk, TOPdesk, etc.) to implement Software Asset & Configuration Management on the basis of a data model that is optimal for your organization. He likes to apply Scrum / Agile with Kanban boards to get assignments from your organization planned, controlled and realized within set times. He is a project-based process manager or process-based project manager.
Contact or in conversation?
Interested in getting to know more? Please contact me!